FAQ
What can I expect in my consultations?
An initial visit is usually between 40 – 60 minutes according to your need. To assess you fully we take a thorough history and then examine you. If the problem is sport related then we may need to see you in action as technique can be a contributing factor.
A follow-up visit is usually between 20 – 30 minutes. Basically, we work out what is best for you and provide a full package of care from assessment to recovery, including exercises and after-care programme.
What clothing should I wear for my appointment?
It may be necessary to examine you in your underwear, so ensure that you wear something you are comfortable to be seen in. If you forgot or have concerns about what you are wearing, the practise has some shorts you can borrow. So just ask.
For classes please wear comfortable exercise clothes.
Do I need a GP referral as a private patient?
You don’t need a GP referral unless you are attending as a D.V.A. patient or are qualifying for treatment under the medicare EPC system.
Can I attend as a D.V.A.?
Yes, but a referral letter is needed on a D904 form. You are required to sign the form at each visit.
Can I attend under the Medicare EPC system?
Yes, but a referral letter is needed including the EPC treatment plan with the number of sessions allowed.
Can I attend under WorkCover or third party insurance?
Yes, but a referral letter from your GP with a claim number is required.
Do I receive a SMS as an appointment reminder?
Yes, all our patients receive a SMS as an appointment reminder as a free service. Nonetheless it is the patient’s responsibility to keep track of their own appointments.
Do I have to cancel if I can’t keep my appointment?
Yes, if you are unable to keep your appointment, we require at least 4 hours notice, so that someone else may have the benefit of your allocated time. Cancellation can be made by calling. Patients not advising us with sufficient notice of cancellations will be charged a cancellation fee. A full fee will be charged if notification is not given.
How do I pay for my appointment?
Private health insurance will cover some of the fee. Payment of the gap is expected on the same day as the consultation. Payment may be made by cash, cheque or credit card via Hicaps. Mutual Community (MBF, HBA and other BUPA aligned insurance companies) have a special arrangement with us as a Members-First provider.
How do I pay for my Aquatic Physiotherapy sessions?
Payment is expected on the same day before or after your session. Please come into our physio rooms at 160 Unley Road to pay your bill. Do not pay at the pool!
Do you have a parking area?
Yes, easy and free parking of Mary Street.
Do you do home visits?
Yes. Home visits are usually 1 hour. An account will be issued, and payment is expected within 14 days of consultation.
Do you do hospital visits?
Yes. Hospital visiting will be made as soon as possible after medical request and is to pay within 14 days.